Canada residents faced problems with mobile services and internet connectivity on Friday due a huge network outage of a telecom giant, according to local media. The major outage of Rogers affected banking services, passport officers and the country’s ArriveCAN app which is used for border control, drawing outrage from customers and adding to criticism over its industry dominance. Some callers could not even reach emergency services via 911 calls, Reuters reported citing police across Canada.
The company confirmed that the outages were affecting its wirelines and wireless networks. The reason behind the issue, however, is still unknown.
“We acknowledge the impact our outage is having on your life. We have every technical resource and partner fully deployed to solve the problem. As soon as we know the specific time the Networks will be fully operational, we will share that with you. Right now, we are focused on the solution,” the telecom giant said in a statement published on Twitter.
“Some of our customers have raised the question of credits and of course we will be proactively crediting all customers and will share more information soon,” the statement added.
The company said late Friday night that the network was beginning to recover after a 19-hour service outage.
In a separate statement on its website, company’s president and CEO Tony Staffieri apologized for the outage, saying: “Today we let you down. We can and will do better.”
Staffieri said that company is “working to fully understand the root cause of this outage” and assured to “make this right” for its customers by applying a “credit to all our customers impacted by the outage.”
A spokesperson for Public Safety Minister Marco Mendicino said Friday evening that the outage was not the result of a cyber attack, reported Reuters.
(With inputs from agencies)
-
Photo of Akshata Murty serving tea goes viral as Rishi Sunak launches bid for PM
Photos and videos of multimillionaire Akshata Murty serving tea to journalists and photographers waiting outside their residence soon after Rishi Sunak’s resignation has now gone viral as Sunak has launched his bid to be the next UK PM following Boris Johnson’s resignation. The photos and videos were from a few days ago taken outside Rishi Sunak’s family home in London as he left the official residence of the chancellor of the exchequer on Tuesday.
-
Abe, Bhutto, Gaddafi: High-profile political assassinations this century
July 7, 2021: Haitian President Jovenel Moise is assassinated by gunmen who also wound his wife Martine in an overnight raid on their Port-au-Prince home. Hours earlier Chad President Idriss Deby Itno had been declared the winner of an election that would have given him another six years in power. No one has been convicted in either case. Feb. 14, 2005: Lebanese Prime Minister Rafik Hariri is killed by a suicide truck bomb on a seaside boulevard in Beirut.
-
Russia’s Lavrov on stalled Ukraine talks: ‘We don’t run after anyone…’
Amid an ongoing war with Ukraine, Russian foreign minister Sergey Lavrov on Friday expressed hope to resolve issues with the West to resume supply of Ukrainian grain at Black Sea ports, but asserted they have to be willing to talk and if they don’t, “it is their choice”. Speaking on the sidelines of the G20 meet, the Russian foreign minister said Moscow was open to negotiations with the West.
-
Quad leaders mourn Japan ex PM death: ‘We will honour Abe’s memory by…’
Prime Minister Narendra Modi, US President Joe Biden, and Australian Prime Minister Anthony Albanese expressed shock over the assassination of former Japanese Prime Minister Shinzo Abe. ‘My Friend, Abe San’: PM Modi pens heartfelt tribute to ex-Japan PM Shinzo Abe Abe was assassinated on Thursday while he was campaigning for the upcoming elections for the upper house in the western city of Nara.
-
Elon Musk: Smasher of elites or self-serving pragmatist?
Smoking marijuana during interviews, courting Hollywood with movie cameos and musing about nuking Mars make Musk an improbable talisman for political traditionalists. The world’s richest man has berated President Joe Biden for proposing a tax credit for electric cars produced by unionized workers. He has even called for an end to all US federal subsidies. Yet he has aggressively pursued government support himself, taking billions in handouts for his own companies.